Return policy

Last updated: October 9, 2026

When you can return an item

We accept returns on defective products only. An item is defective if it arrived damaged, missing parts, faulty, incorrectly manufactured, or otherwise not working as described on its product page.

Because we don't take back items that are simply no longer wanted, please check the size guide, colour, specifications and measurements on the product page before ordering. If something doesn't fit or you've changed your mind, an exchange may still be possible — see below.

How to report a defective item

1. Contact us at support@shopseenow.com within 30 days of delivery, quoting your order number.
2. Include photos or a short video showing the fault, plus the item's packaging and any labels. This is the fastest way for us to confirm a defect.
3. We review the report and reply with either a refund, a replacement, or an exchange — and tell you how to send the item back where needed.

Keep the original packaging until we confirm your claim. Items returned without a prior report may not be processed.

What we can't accept

• Items that are not defective — for example a change of mind or an ordered-in error.
• Damage caused by misuse, accident, unauthorised repair, or normal wear and tear.
• Items returned after the 30-day reporting window, or without the original accessories.
• Products that cannot be safely reshipped once opened, such as perishable goods and intimate apparel.

Exchanges

Yes, we accept exchanges. Tell us the size, colour or model you'd rather have and we'll check stock first. If the item you want is available, we'll send it to you; if it isn't available, we'll refund you instead. For a defective item, the replacement is the same product and we cover the fault. For a non-defective item (a wrong size or a change of mind), an exchange is offered at our discretion while the item is unused, in its original condition and packaging, and any additional shipping for the new item is paid by you.

Refunds

Once a defective item is approved and received back, we refund the amount you paid for the item and its shipping to your original payment method. Refunds usually appear within 5–10 business days depending on your bank or card provider. If you paid through PayPal, the refund is issued to your PayPal balance or the funding source behind the payment.

Orders that never arrive

Missing parcels are handled under buyer protection rather than as a return — if your order doesn't arrive, contact us and we'll refund or resend it. See our terms & conditions for the full buyer protection statement.

Questions

Email support@shopseenow.com or use our feedback & support form and we'll help you from there.